FAQ - Frequently asked questions

Timesheets are required to be submitted every Monday by 3pm latest for the previous week worked. Late timesheets can result to delayed wages. Wages are issued on a weekly and monthly basis, depending on your selection. The process of timesheet submission and wages is explained on the timesheet form. An unsigned timesheet is considered as an incomplete timesheet. 

It is our policy for all candidates to meet our minimum requirement of certified training including; Care Certificate, Medication, and much more. We have approved training providers on our panel to provide you with the required level of knowledge and certification. We offer fully funded apprenticeships. We also offer many courses for our clients and relatives. 

We have over 100 policies in place to govern, guide and protect ourselves, our clients, and our staff. This helps us to avoid any issues and deliver a quality compliant service. These policies are accessible in the "guidance and policies" page.